OctolapWe’re here to help
A clear next step.
Questions about Octolap, your subscription or your data? Start here.
Contact support
Tell us your app version, device model and what happened. A screenshot can help. Please don’t include passwords, full payment details or unnecessary health information.
Publisher: Abdubek Zholay. For urgent health concerns, contact a medical professional or local emergency service.
Common questions
How do I cancel a subscription?
On your iPhone or iPad, open Settings → your name → Subscriptions → Octolap. Choose Cancel Subscription or Cancel Free Trial if available. Uninstalling the app or resetting data does not stop renewal. See Apple’s instructions.
I paid, but Pro is not available. What should I do?
Check that the device uses the Apple Account that made the purchase. Open Restore Purchases on the Octolap paywall or in Settings while connected to the internet. If access is still missing, email us with your app version and a description of what happened. Never send your Apple Account password or full payment details.
How do I request a refund?
Apple handles refunds for App Store purchases. Visit reportaproblem.apple.com and follow its instructions. Eligibility and the decision are handled by Apple.
How can I delete my training data?
In Octolap, open Settings → Reset local data and confirm. This removes local training records and resets the app. It does not cancel your subscription or erase purchase records. Manage device backups separately. For a privacy request about information held by us, use the email above.
Will my workouts sync to another phone?
Octolap currently stores training records locally. Restoring a purchase restores subscription access; it does not transfer a training history. Device backups depend on your operating system and settings.
Can I train without all the race equipment?
Select what you can actually use during setup. The app includes equipment alternatives where available. Substitutes help you train; they are not official event movements or a guarantee of equivalent race performance.
Do all movements have a video?
Movement guides include illustrations and technique cues. The current app also has one local farmer carry example clip. A video is not available for every movement.
How do I make a privacy request?
Email us with the subject “Octolap privacy request”. Describe the request without sending unnecessary health information. We may need limited information to locate subscription or support records. Device-only workout records are managed locally by you.